Bring order to your official communications.
For ministries and large enterprises, a single misrouted letter can stall a decision for weeks. CMS captures, routes, tracks, and archives the entire lifecycle of official correspondence — so nothing slips through the cracks, and every hand-off is on the record.
Institutions where every letter must be tracked, actioned, and defensible.
A single entry point for everything incoming, outgoing, and internal.
Deadlines, escalation, and a complete record behind every action.
Official correspondence is too important to live in inboxes.
Capture & register
Every incoming, outgoing, and internal communication enters through one register and is stamped with a unique reference — no parallel inboxes, no untracked side-channels.
Manage & route
Correspondence reaches the right desk automatically, with deadlines, escalation, and delegation built in, so your team decides instead of forwards.
Track & secure
See exactly where every item sits, who holds it, and how long it has been there — with role-based access and a complete, immutable history.
From inbox to action
Capture, route, and track every item.
A trail you can defend
Know exactly who touched what, and when.
From the mailroom to a defensible record.
Every letter follows one governed path — captured, routed, actioned, and archived, with a complete trail behind each step.
Capture & register
Every incoming, outgoing, and internal item enters one register and is stamped with a unique reference.
Route & assign
Rule-based routing sends it to the right desk with deadlines, escalation, and delegation built in.
Action & track
Owners act from a task inbox — status, holders, and delays are visible at a glance.
Archive & audit
On closure it's sealed and searchable, backed by a complete who-what-when trail.
From arrival to archive, on one thread.
Pick a capability and see what runs behind it.
One entry point, the right desk, every time.
Correspondence enters a single register and is routed by rule to the right department, with deadlines and escalation that keep it moving even when someone's away.
- 01
Centralized register
Scan, import, or create — every item registered and referenced in one place.
- 02
Rule-based routing
Letters reach the right desk automatically, with deadlines and delegation.
- 03
Task inbox
Owners see what's theirs, what's due, and what needs escalation — at a glance.
When the auditor asks, the trail answers.
CMS records the full journey of every item — every hand, every action, every delay — so reconstructing the history of any correspondence takes seconds, not days.
- 01
Follow the path
See who received an item, what they did, and how long it took, end to end.
- 02
Visual status
Instant cues for unread, pending-reply, expired, or under-follow-up items.
- 03
Granular permissions
Lock items to authorized staff and link related correspondence into secure files.
Bilingual, integrated, deployed your way.
Full right-to-left Arabic, bilingual templates, and Hijri-Gregorian dating — integrated with ELArchive, WFM, ERP, and Active Directory, on-premise or in a sovereign cloud.
- 01
Arabic-native
RTL interfaces, bilingual templates, and Arabic full-text search.
- 02
Integrated
Flows into ELArchive, WFM, ERP, email, and your identity model.
- 03
Your infrastructure
On-premise, sovereign cloud, or hybrid — your data-residency rules.
Built for the people who answer for every decision.
Nothing falls through
A live view of every item — what's open, who's holding it, and for how long. No surprises in an audit.
Routing without the chase
Letters reach the right desk automatically. Your team spends its time deciding, not forwarding.
Proof, on demand
Every action captured with who, what, and when. Reconstruct any history in seconds, not days.
What changes with CMS
The same correspondence load — but nothing untracked, nothing lost between desks, and an audit trail you never have to reconstruct.
The questions procurement always asks.
Yes — on-premise, in a sovereign cloud, or hybrid, to meet your data-residency and regulatory requirements. You stay in control of where your records live.
CMS integrates with ELArchive, WFM, and your existing ERP, email, and Active Directory — so correspondence flows into the same record and identity model you already use.
Full right-to-left Arabic is built in, including bilingual templates, Hijri and Gregorian dating, and Arabic full-text search.
Because we own the platform end to end, a typical rollout is measured in weeks — and the same engineers stay with you for support afterward.
Explore the rest of the platform.
See CMS on your own correspondence.
Book a walkthrough and we'll map it to exactly how your institution works.
Request a demo